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SAP Integration Suite Powers Toyota Australia's Customer Loyalty Program – Inside SAP Magazine

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SAP Integration Suite, an integration platform as a service (iPaaS) that allows seamless integration of on-premise and cloud-based applications and processes, empowered Toyota Motor Corporation Australia Ltd. (TMCA) to manage its Lexus extended loyalty program.
TMCA was one of the participants from the automotive industry in the SAP Innovation Awards 2021, SAP’s program that honors forward-thinking companies and individuals driving innovation with SAP products and technologies in their journey to becoming an intelligent enterprise. A subsidiary of Japan’s Toyota Motor Corporation that markets Toyota and Lexus vehicles, TMCA embarked on a digital transformation journey in partnership with SAP and Bourne Digital, a Melbourne-based IT and services provider, to modernise its Lexus customer loyalty program and integrate complex IT systems for a unique user experience.
In this article, we look into how TMCA leveraged the SAP Integration Suite to enable the company successfully achieve its goal of designing a user-friendly cloud rewards management solution for its employees that also provides value-adding rewards and services to Lexus’ customers.
TMCA manages the business operations for Toyota and Lexus in Australia with regional offices as well as parts and distribution services in Victoria, Northern Territory, South Australia, Western Australia, Queensland, and New South Wales. As Australia’s leading automotive company that champions innovation and sustainability, TMCA found it imperative to advance its customer management process, specifically the Lexus customer loyalty program, and overcome the challenge of integrating several complex, disparate processes across the SAP ERP application and third-party IT systems.
With the support of implementation partner Bourne Digital, the automotive company deployed a robust set of mobile account management applications and services built on the SAP Integration Suite designed to address complex business processes holistically across the entire IT landscape. Utilising SAP Integration Suite’s Cloud Integration capability, TMCA and Bourne Digital were able to integrate various IT systems and implement SAPUI5 applications, which provided a rich user experience.
“With SAP Integration Suite we connected to SAP and third-party systems, allowing TMCA to provide a seamless approach to managing the Lexus rewards program. With SAP Extension Suite we persisted data on SAP HANA Cloud and built integration and reporting services consumed by SAPUI5 applications to provide reporting insights and a delightful user experience to Lexus staff. Having architected this solution, I was inspired by the ease of integrating, extending, and simplifying complex components. This is innovation!”, exclaimed Phil Cooley, CTO, Bourne Digital, Pty. Ltd.
By applying SAP’s human-centered approach to innovation, enterprise applications were transformed into customer value based on the SAP Business Technology Platform– bringing remarkable benefits to both TMCA’s employees and customers. The new, integrated “Cloud Rewards Management” solution provided the business staff with a set of account management services and applications accessed using the SAP Integration Suite and Portal service as well as access to real-time dashboards to report on the loyalty rewards accounts. In addition, the solution manages each of the Lexus extended loyalty accounts and automates and orchestrates the related transactions between all relevant parties.
Some of the key features of the solution include: capturing Salesforce events triggered by dealers and customers; running business rules APIs; and triggering updates to SAP HANA Cloud and SAP ERP.
Here are some of the outcomes achieved by TMCA by having an integrated “Cloud Rewards Management” solution:
“Using SAP Integration Suite allows us to leverage our existing SAP investments and enabled us to rapidly deploy a robust solution in a highly complex landscape of systems that included legacy and modern applications,” Krishna Patil, Solution Architect, Toyota Motor Corporation Australia, Ltd.


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Moogsoft Provides Unmatched Unified Cloud Monitoring Solution Through New Features and Integrations – Business Wire

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Moogsoft Provides Unmatched Unified Cloud Monitoring Solution Through New Features and Integrations  Business Wire
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Unit4 CEO Mike Ettling on people-centric, HCM-inflected ERP – TechTarget

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Unit4 CEO Mike Ettling discusses the midmarket vendor’s evolution to multi-tenant SaaS ERP and the “people experience” of ERP for service industries.
There is a guilelessness in how Mike Ettling talks about software as a vehicle for helping people reach their potential. Consistent messaging over many years isn’t exactly proof of sincerity, but finding higher purpose in technology truly seems to be a motivating force for Ettling.
He has had ample opportunity to apply his philosophy over nearly three years as CEO of Unit4, a 41-year-old ERP vendor based in the Netherlands, as he led the firm’s  transition to the cloud and put the “people experience” at the center of its ERP design and marketing.
The South Africa native is a high-profile player in ERP and human capital management software. He was president of SAP SuccessFactors for nearly four years until February 2018. This experience at one of the biggest vendors of SaaS HCM after SAP acquired the company, plus an earlier stint as chief executive of NorthgateArinso, an HR services provider, makes him one of the few executives — along with the founders of Workday — to bring an HCM mindset to ERP.
The resulting people-centric strategy at Unit4 informs not just its new, SaaS-based ERP platform, ERPx, but also aligns with the markets it targets. They’re all service industries: professional services, nonprofits, the public sector and higher education.
In an interview for the podcast, Ettling discussed how his SuccessFactors experience has influenced Unit4, the migration from on-premises ERP to multi-tenant SaaS and how customers are taking to the microservices architecture of ERPx. He also previewed the out-of-the-box, industry-specific integration “meshes” to enable workflows between applications that were introduced at Unit4’s Experience4U annual conference.
In a blog post about what it means to be people-centric, Ettling named the following as guiding principles:
Despite the strong HR bent, Ettling was quick to point out in the interview that Unit4 started from a finance perspective, unlike some ERP competitors who emphasized HCM. He, too, has a strong background in finance, with a master’s in finance from the London Business School and years as an investor, advisor and twice founder of tech startups.
“It’s not just about how people experience an HR system,” he said. “It’s about how they experience all of these things, and how it comes together in a professional services firm.”
As for Unit4’s migration to the cloud, Ettling said it is going well.
“We will finish 2020 with about 49% of our recurring revenue being cloud. Next year, we will tip over the 50% mark, which is a great kind of tipping point to get on the on-prem-to-cloud journey,” Ettling said.
The COVID-driven need to support remote work was a factor, but the bigger driving force is companies wanting to digitize, he said. “The best tools for digitizing are in the cloud. You don’t read about great digitization tools which are still on premise anymore.”
Other things go into modern ERP besides multi-tenant SaaS, according to Ettling. It’s also microservices, open APIs, extensibility and more tools for integrating the ERP and improving the user experience with technologies such as chatbots. Not coincidentally, those are the same features Ettling emphasizes when pitching Unit4 ERP.
Also discussed in the interview:
To hear the podcast, click on the link above.
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Phenom Talent Experience Management Platform Increases – GlobeNewswire

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| Source: Phenom People, Inc. Phenom People, Inc.
Ambler, Pennsylvania, UNITED STATES
PHILADELPHIA, June 04, 2020 (GLOBE NEWSWIRE) — Phenom, the global leader in Talent Experience Management (TXM), today announced that its AI-powered TXM platform, including the Phenom Career Site, Chatbot, University Recruiting, Gigs and Internal Mobility is now available on SAP® App Center, the digital marketplace for SAP partner offerings. The Phenom TXM platform integrates with SAP® SuccessFactors® Recruiting and optimizes recruitment and retention strategies for customers.

“Powerful alliances offer invaluable offerings to organizations,” said Saumil Gandhi, vice president of strategic alliances of Phenom. “We are thrilled to be part of the SAP PartnerEdge program and to provide our AI-driven talent experiences to businesses using SAP solutions. The Phenom TXM platform integrates with SAP SuccessFactors Recruiting to unlock an employer’s ability to rapidly recruit and retain talent during critical times.”
Businesses using SAP SuccessFactors Recruiting with the Phenom TXM platform can now take advantage of:
At SAP App Center, businesses can discover approximately 1,500 innovative partner solutions that integrate with and extend SAP solutions. There, customers can find the SAP-validated partner apps they need to grow their business. Find, try, and buy SAP partner solutions digitally at www.sapappcenter.com.
As a partner in SAP PartnerEdge, Phenom is empowered to build, market and sell software applications on top of market-leading technology platforms from SAP. The end-to-end program provides the enablement tools, benefits and support to facilitate building high-quality applications focused on specific business needs—quickly and cost-effectively. The program provides access to all relevant SAP technologies in one simplified framework under a single, global contract, including the ability to bundle licenses of SAP Cloud Platform with partner applications.
View the partnership capabilities within the App Center.
Request a demo to see what the benefits of this integration can do for you.
About Phenom
Phenom is a global HR technology company with a purpose to help a billion people find the right job. We do this through an AI-based SaaS platform called Talent Experience Management.
For more information, please visit our website.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE in Germany and other countries. Please see https://www.sap.com/copyright for additional trademark information and notices. All other product and service names mentioned are the trademarks of their respective companies.
Media Contact:
Derek Herman
Phenom
derek.herman@phenompeople.com

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