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SAP SuccessFactors Pushes 'Employee Experience Management' Solutions – HCM Technology Report

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Qualtrics’ impact on SAP’s roadmap was evident at this year’s SapphireNow conference, as the company introduced 10 products based on its acquisition’s approach to using data to measure experience. Three of these are “Employee Experience Management” solutions that can be built directly into existing HR systems such as, of course, SuccessFactors.
The products are designed to gather data on the worker’s experience throughout the employee lifecycle, and analyze employee feedback to uncover predictive and personal insights that managers can act on. The approach flows from Qualtrics’ approach of using X-data (experience) and O-data (operational) to measure and manage customer, employee, product and brand experiences.
SAP SuccessFactors President Greg Tomb said “an engaged, motivated, healthy workforce” is critical to business performance. So, he continued, “the fact that we can now connect operational HR data from SAP SuccessFactors solutions with employee experience data from Qualtrics solutions is very exciting for us.”
The solutions unveiled for SAP SuccessFactors unveiled are:
The products were unveiled at SAP’s annual Sapphire Now conference in Orlando, which McDermott said has 30,000 attendees this year. So far, the event’s theme is about “the way consumers and enterprises interact with each other.” It’s a logical message to spread as HR organizations increase their efforts to provide employees with a consumer-like experience.
“Experience Management is the new frontier for the world’s best-run businesses,” SAP CEO Bill McDermott said in a statement. During his keynote, he added, “Every CEO is trying to solve the experience gap.” Frustrated people, he observed, “will look elsewhere for their solution.”
Ryan Smith, Qualtrics’ co-founder and CEO, sounded the same note. “We live in the experience economy where organizations are either intentionally racing to the top or unknowingly racing to the bottom,” he said. Used together, X-data and O-data can “tell the story of what is happening in an organization, why it’s happening and how to act in real time to deliver breakthrough business results.”
SAP acquired Qualtrics in January. At the time, McDermott said the move would “accelerate the XM category with an end-to-end solution with immediate global scale.” SAP sees Qualtrics is as an enterprise-wide feedback-gathering tool for topics related to operations and customers as well as employee experience.
Updated 5/7/19 to clarify solutions can be built into HCM systems besides SAP SuccessFactors.
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Former Global Head Of Vision And Customer Delivery At SAP Successfactors Joins HR Tech Startup As Chief Customer Officer – PRNewswire

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Tracey Tink joins Censia to lead exceptional customer experience
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SAN FRANCISCO, Oct. 19, 2021 /PRNewswire/ — Censia, a leading provider of Talent Intelligence technology, today announced the appointment of Tracey Tink as Chief Customer Officer. As a seasoned technology executive frequently at the forefront of HR transformation, Tink joins Censia following an explosive year of customer growth.
"We are thrilled to welcome Tracey to the Censia team in our goal of providing a world-class customer experience," said Joanna Riley, CEO and Cofounder at Censia. "Customer Success is one of the highest priorities for us and Tracey’s track record of driving top customer adoption and retention during her time as RVP of Customer Engagement at SAP SuccessFactors speaks for itself. I am incredibly proud that Censia customers will be able to leverage her expertise to bring our customer-first mentality to the next level."
Tink brings over 25 years of expertise at companies like BMO Financial Group, Ceridian, IBM, and more in customer and people experience to the Censia team. Most recently she has held various leadership roles within SAP SuccessFactors, a global Censia partner, where she focused on the continued evolution from HRIS and HCM to HXM. She also led strategies for managing scale and efficiencies across organizations. In addition to her leadership roles across enterprises, Tracey is passionate about making an impact within her community and providing opportunities for children, youth and adults with autism spectrum disorder and other intellectual disabilities as the President of the Board of Directors for Lake Ridge Community Support Services, a non-profit provider of Applied Behavioral Analysis (ABA) services.
"I’m so excited to join Censia and be a part of this amazing team and a company with such strong momentum in a time of great disruption in HCM." said Tink. "Censia is doing extraordinary things, and I look forward to building trusting, meaningful relationships with our customers and being considered an extension of their organization to help establish a thriving customer community as we change the way talent decisions are made."
Tracey Tink joins Censia during a time of rapid customer growth, the recent announcement of their Series A funding, and the launch of an API-first product offering. She will lead all customer operations including the customer success, onboarding, renewal, and customer support functions at Censia with a focus on building deep customer relationships and developing a thriving customer community.
About Censia
Censia’s mission is to create a more just and efficient global economy, liberating the global talent pool from unconscious bias and privilege by enabling data-driven talent decisions. Censia Talent IntelligenceTM is a comprehensive data platform that leverages advanced system intelligence powering the ability to make data-driven talent decisions with continuous, extensive and actionable insights across the entire talent management lifecycle. Leading enterprises like the American Heart Association, Tapestry, Gerdau and many more have chosen Censia to help them find, develop and retain a high quality, diverse workforce and forecast future talent needs to scale quickly, enable innovation and improve operational excellence for a fraction of the time and cost it takes today. For more information, visit www.censia.com.
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http://www.censia.com

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Olivia from Paradox Now an SAP Endorsed App Available on SAP® Store – PRNewswire

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Solution offers clients additional security for conversational recruiting software, improved cloud quality and results
SCOTTSDALE, Ariz., Dec. 22, 2021 /PRNewswire/ — Paradox announced today that its Olivia solution is now an SAP endorsed app, available for online purchase on SAP® Store. SAP Endorsed Apps are a category of solutions from SAP’s partner ecosystem that help customers become best-run, intelligent enterprises and are meant to deliver value with desired outcomes.
"Our partnership with SAP has always been about working together to help clients solve their biggest recruiting challenges," said Aaron Matos, Founder and CEO, Paradox. "Through our SAP partnership, we’ve been able to amplify our reach across a global client base. Achieving SAP endorsed app status is a testament to our longstanding partnership with SAP to provide clients with a fast, streamlined, mobile-first experience for candidates, hiring managers, and talent acquisition teams."
SAP Endorsed Apps are premium certified by SAP with added security, in-depth testing and measurements against benchmarks results.
In early 2019 Paradox’s AI assistant, Olivia, was accepted into the elite SAP.iO Foundries program in San Francisco, part of SAP’s global network of top-tier startup accelerators. Soon after, Olivia became available for digital purchase on SAP Store and Paradox joined the SAP PartnerEdge® program to integrate with SAP solutions in a faster, more connected way to support businesses using SAP SuccessFactors® solutions. Paradox’s solution quickly progressed through SAP’s partner solution progression path from validated to spotlight app status. Today, Olivia is the only digital recruiting assistant on SAP Store using AI/machine learning (ML) empowered natural language processing to support communications in SMS text, live chat and email.
"Ecosystem innovations are essential to SAP’s vision and delivery of the intelligent enterprise. We applaud Paradox on achieving endorsed app status for its conversational recruiting software," said Lori McNally, Global VP SAP SuccessFactors Business Development & Ecosystem at SAP. "Partners like Paradox are positioned to help us deliver on a vision and provide new innovations to our customers – quickly, easily and with solutions that have achieved premium certification and support of SAP."
Global employers that implement Olivia to enhance the SAP SuccessFactors Recruiting solution can elevate the applicant and candidate experience with personalized, timely communications to sustain engagement. Olivia’s intelligence communicates uniquely to candidates in various stages of the application process including passive candidates that might not be ready to apply. Olivia directly assists active applicants to auto-progress through a typical application workflow creating applicant and candidate efficiencies which can be very strategic in high-volume hiring scenarios. Olivia’s simple, conversational experiences are supported in more than 100 languages across the web, text messaging and messaging apps.
"Olivia has been an incredible enhancement to our SAP SuccessFactors Recruiting platform," says Gui Neves, Talent Acquisition Global Transformation Lead at Nestle. "Our ability to engage with candidates across 47 countries in 18 different languages 24/7 has been critical to achieving our hiring goals. We look forward to our continued partnership and success with SAP and Paradox."
With companies continuing to face significant hiring challenges into 2022, Paradox expects the partnership with SAP will continue to be critical as more clients discover how Olivia can help improve the candidate recruitment experience and automate recruiting work to reduce time-to-hire. SAP’s endorsement adds to a year of significant achievements for Paradox, including its Experience Assistant being named Top Product of 2021 by Human Resources Executive; acquiring Traitify — the world’s fastest, mobile-first assessment platform; debuting on the Inc. 5000 List of America’s Fastest-Growing Private Companies and being named one of Forbes’ Best Startup Employers.
Olivia is available for digital discovery and purchase at SAP Store, the digital marketplace for solutions from SAP and its partners. SAP Store provides customers with real-time access to more than 1,800 innovative solutions from SAP as well as partner solutions that complement and extend their SAP applications, enabling digital transformation of their business.
About Paradox
Paradox is building the world’s leading conversational recruiting software to drive automation with a human touch. Serving global clients with hiring needs across high-volume hourly and high-skilled professional roles, Paradox’s conversational assistant Olivia does the work talent teams don’t have time for — screening candidates, scheduling interviews, and more through fast, mobile-first interactions.
The Scottsdale-based startup has earned the trust of the world’s largest employers — including Unilever, McDonald’s, Nestle, CVS Health, and General Motors — and won numerous awards, including Human Resource Executive’s Best Product of 2019 and 2021, and consecutive honors in 2020 and 2021 as a Forbes Top Startup Employer. In late 2021, the company was ranked the fastest growing company in HR Tech by the Deloitte Fast 500 in 2021. To learn more about Paradox, visit www.paradox.ai. To explore career opportunities, visit careers.paradox.ai.
SAP Forward-looking Statement
Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as "anticipate," "believe," "estimate," "expect," "forecast," "intend," "may," "plan," "project," "predict," "should" and "will" and similar expressions as they relate to SAP are intended to identify such forward-looking statements. SAP undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. The factors that could affect SAP’s future financial results are discussed more fully in SAP’s filings with the U.S. Securities and Exchange Commission ("SEC"), including SAP’s most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates. © 2021 SAP SE. All rights reserved.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE in Germany and other countries. Please see https://www.sap.com/copyright for additional trademark information and notices. All other product and service names mentioned are the trademarks of their respective companies.
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SnapLogic and Rojo Consultancy Team Up to Simplify and Accelerate SAP Integrations – DutchNews.nl – DutchNews.nl

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Expanded go-to-market partnership and new intelligent connectors for SAP environments address enterprise data challenges
SAN MATEO, Calif. & BREUKELEN, Netherlands–(BUSINESS WIRE)–#SAPSnapLogic, provider of the #1 Intelligent Integration Platform, and system integration and data analytics services firm Rojo Consultancy, today announced an expanded partnership and new pre-built intelligent connectors to make it faster and easier to integrate SAP applications and data sources with other third party systems. New Snaps for SAP SuccessFactors and SAP S/4HANA, together with expanded joint go-to-market plans between SnapLogic and Rojo, will help customers seamlessly connect their SAP and third party systems in order to automate business processes and improve decision making.

Two new Snap Packs have been developed to help enterprises integrate SAP systems with other third party systems. Available today, a new SAP SuccessFactors Snap Pack enables organizations to seamlessly connect their SAP HR system with other enterprise systems of record to automate key people processes and improve the employee experience. In addition, a new Snap Pack for SAP S/4HANA allows customers to easily connect their core cloud-based SAP ERP system to a host of other enterprise applications and data sources, whether in the cloud, on-premises, or across hybrid environments.
The introduction of these new Snaps complements existing SAP-focused connectors in the SnapLogic Snap library, including SAP ERP, SAP HANA, and SAP Analytics Cloud. SnapLogic also recently announced integration with SAP Data Warehouse Cloud, including new connectors and solution bundles to help enterprises easily ingest, prepare, and deliver data from hundreds of applications and data sources into SAP’s new cloud data warehouse solution.
Craig Stewart, CTO at SnapLogic, commented: “SAP provides some of the most used data products in the world, with millions of users at hundreds of thousands of businesses worldwide. We’re pleased to extend the range of SAP applications we support with the addition of these new pre-built connectors. With these new Snap Packs, organizations will be able to quickly and easily integrate their critical SAP apps and data with their diverse ecosystem of third party systems in order to automate key business processes and build the connected enterprise.”
Roberto Viana, Managing Partner at Rojo Consultancy, added: “For too many organizations, data silos and disconnected systems continue to impede business processes, slow decision making, and stall results. With our expanded go-to-market partnership and these new Snaps supporting customers using SAP, we’re excited to join forces with SnapLogic to help make integration faster and easier for our joint customers.”
Based in the Netherlands and Spain with operations across EMEA and the Americas, Rojo Consultancy provides customers with the integration expertise, software solutions, data analytics, and managed services they need to thrive in the digital economy. As a preferred SnapLogic reseller, consulting partner, and Snap development partner, Rojo Consultancy has extensive knowledge of the SnapLogic platform and relies on it to support customers integrating their diverse applications, data sources, and systems that are common in today’s modern hybrid landscape. Furthermore, as part of their roadmap, Rojo will work with SnapLogic on additional intelligent connectors for non-SAP systems which aim to further enrich SnapLogic’s Snap library and solve pressing customer integration challenges.
SnapLogic’s self-service, AI-powered integration platform provides more than 500 pre-built intelligent connectors, called Snaps, to help IT teams and business users integrate their complex and growing ecosystem of on-premises and cloud-based applications and data sources. By bringing together data from multiple sources and helping to ensure uninterrupted data flow, users can obtain a 360-degree view of their information assets, analyze and trust their data to make confident decisions, and act decisively with rich, contextual information.
About SnapLogic
SnapLogic provides the #1 Intelligent Integration Platform. The company’s AI-powered workflows and self-service integration capabilities make it fast and easy for organizations to manage all their application integration, data integration, API management, B2B integration, and data engineering projects on a single, scalable platform. Hundreds of Global 2000 customers — including Adobe, AstraZeneca, Box, Emirates, Schneider Electric, and Wendy’s — rely on SnapLogic to automate business processes, accelerate analytics, and drive digital transformation. Learn more at snaplogic.com.
Connect with SnapLogic via our Blog, Twitter, Facebook, or LinkedIn.
About Rojo Consultancy
Rojo Consultancy is a system integration and data analytics services firm with offices in the Netherlands and Spain. The company specializes in cloud and on-premises integration, business process orchestration, as well as building exceptional integration cloud connectors and offering managed services, tailored to customer needs. Rojo’s portfolio includes integration and API management services for SnapLogic, SAP, and more. Learn more at rojoconsultancy.com.
Connect with Rojo Consultancy via Twitter or LinkedIn.

Contacts
Scott Behles

SnapLogic

scott.behles@snaplogic.com
+1 415-571-4462
Zeynep Atakay

Rojo Consultancy

zeynep.atakay@rojoconsultancy.com
+31 (0) 6 4867 5230

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